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FAQ

  1. How do I search for hotels by price?
  2. Where can I find the contact details of the hotel?
  3. Where can I find the directions to the hotel?
  4. What's the difference between a Double room and a Twin room?
  5. Are the hotel rates per person or per room?
  6. Have I to pay a reservation fee?
  7. Is the breakfast included in the price?
  8. Is it possible to have a special discounts or use discount vouchers?
  9. Why does Hotel4Holiday.com need my credit card details?
  10. What types of credit card can I use to guarantee the reservation?
  11. Can I still reserve a room if I don't have a credit card?
  12. Is it safe to fill in my credit card details?
  13. How do I know that my reservation is confirmed?
  14. Can I book a hotel room by telephone or email?
  15. How many rooms can I book in one reservation?
  16. What are the check-in and check-out times of a hotel?
  17. How can I request an early check-in or late check-out time?
  18. I will be arriving late in the evening at the hotel. Can I still check-in?
  19. How do I know if the hotel has parking facilities?
  20. How can I know that the hotel offers a shuttle service and how can I book it?
  21. How do I find out if a hotel allows pets?
  22. How do I find out if a hotel has a certain facility, e.g. a lift?
  23. What do I do when I have a question about the room or hotel?
  24. How can I cancel or change my booking?
  25. Do I pay a cancellation fee?
  26. How do I know that my booking has been cancelled?

 

How do I search for hotels by price?
You can select the city/destination page and sort the hotels by classification/stars, price or guest rating in every list hotel page. Click on the links at the top of the list.

Where can I find the contact details of the hotel?
You can find the address on the hotel page. The contact details will be given, after you have made the reservation, in the confirmation email.

Where can I find the directions to the hotel?
At the bottom of the detail hotel page you can find travel information with details on location and directions. On the top, there is also a map of the area around the hotel.

What's the difference between a Double room and a Twin room?
A double room has one double bed while a twin room has two single beds.

Are the hotel rates per person or per room?
All hotel rates on the Hotel4Holiday.com web site are per room/night, unless stated differently.

Have I to pay a reservation fee?
No, we will not charge you a reservation fee. The reservation is FREE.

Is the breakfast included in the price?
Once you have retrieved the availability for a specific hotel for the requested dates, you can click on the room name to find information about breakfast, taxes and room facilities.

Is it possible to have a special discounts or use discount vouchers?
We provides the best available rates for the dates of your stay. The discounts are already included and therefore it is not possible to have any other discount on the confirmed price.

Why does the system need my credit card details to reserve the hotel room?
In general your credit card details are only required as a guarantee for the hotel in case you do not arrive or cancel too late. This might result in a no-show charge (generally the equivalent to one night's stay) by the hotel. Hotel4Holiday.com will never charge your credit card. You will pay for your stay at the hotel.

Why does the system need my credit card details to reserve the hotel room?
MasterCard, Visa and American Express are accepted as a guarantee. However, it is possible that the hotel does not accept all of these for payment. Please check at the bottom of the overview page of the hotel in the Accepted Credit Cards section.

Can I still reserve a room if I don't have a credit card?
Unfortunately all hotels require a credit card to guarantee a reservation. We are not able to process any reservation without a credit card.

Is it safe to fill in my credit card details?
Your credit card information is sent to us through a secure server. It is used the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. The SSL certificate has been issued by GeoTrust. There is also use a firewall which protects the servers and network against unauthorised access. In the unlikely event that your credit card were to be misused, we promise to reimburse you the first 50 Euros of the cost. The credit card is obliged to pay the remainder.

How do I know that my reservation is confirmed?
When you have completed the four steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of minutes, you will receive a confirmation email containing more information such as the hotel’s contact details.

Can I book a hotel room by telephone or email?
Unfortunately, we do not take bookings by telephone or email.

How many rooms can I book in one reservation?
A maximum of 10 rooms (if available) can be booked in any one reservation.

What are the check-in and check-out times of a hotel?
The check-in and check-out times differ. You will find them on the Hotel Policies section at the bottom of the overview page of the hotel. If you are going to arrive late or very early, we advise you to let the hotel know in advance using the Remarks field in the reservation form (in English or the language of the hotel if possible), or inform the hotel directly using the contact details you will find in your confirmation email.

How can I request an early check-in or late check-out time?
We advise you to contact the hotel. You will find the contact details of the hotel in your confirmation email.

I will be arriving late in the evening at the hotel. Can I still check-in?
You will find the check-in times on the Hotel Policies section at the bottom of the overview page of the hotel. We advise you to contact the hotel to make sure you can check-in late. You will find the contact details of the hotel in your confirmation email.

How do I know if the hotel has parking facilities?
On the overview page of the hotel, in the section Travel information, you will find more details about parking facilities at or nearby the hotel.

How can I know that the hotel offers a shuttle service and how can I book it?
Please check in the section Hotel Facilities Services whether the hotel offers shuttle service. If so, please contact the hotel directly in order to arrange it, once your reservation has been confirmed. You will find the hotel’s contact details in the confirmation email.

How do I find out if a hotel allows pets?
Please check in the section Hotel Facilities Services.

How do I find out if a hotel has a certain facility, e.g. a lift?
You can check the Hotel Facilities on the overview page of the hotel.

What do I do when I have a question about the room or hotel?
We advise you to contact the hotel via the Remarks field on the reservation form (in English or the language of the hotel if possible).

How can I cancel or change my booking?
You can cancel your reservation or send us a request for a modification by clicking on the link at the bottom of your confirmation email.

Do I pay a cancellation fee?
Hotel4Holiday.com will never charge you a cancellation fee. However, in order to avoid a cancellation fee from the hotel, please make sure you cancel on time according to the cancellation policy of the hotel. You will find the cancellation policy on the Hotel Policies section at the bottom of overview page of the hotel.

How do I know that my booking has been cancelled?
After you have cancelled your reservation you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send an email with the details of your reservation to customer.service@hotel4holiday.com.